FEI's commitment to its customers and staff happens quietly behind the scenes. We are devoting this page to telling some of those stories. Thank you for reading!
Earlier in the week, we received a rental for a Gem 5000+ and data-logging was a very important aspect to the rental. When these requests come in I tend to put myself in the customers shoes & try to experience all the issues they might come across so we can offer "up-front ahead of time" tools and resources should they need to call for tech help.
FEI team members in Atlanta and Pittsburgh recently combined to help a client who rented a CEL 633 Real Time Octave Band Analyzer Type 1 in October, 2018. The unit, which measures noise levels in variable climates, performed well for the customer during a one-day rental. Click here to read the full story.
Branch manager, Matt Houser, and his staff hosted geologists, hydrogeologists, and other environmental experts for informative question-and-answer sessions about topics including DECON-IT samples, presented by Bud Ivey of Ivey Solutions.Click here to read the full story.
Friday, January 18— When Field Environmental Instrument’s Neil Salopek talks to clients, he’s not just reading descriptions from the rental/sales catalog. FEI’s manager of the Pumps Division knows every piece of equipment in the warehouse inside and out.
“I know the specifications and practical applications for the gear we rent, which helps me provide the best equipment for the task at hand,” Neil says.
A familiarity with the customer’s needs also goes a long way to providing quality service. Neil tries to imagine doing the client’s job, and what that would entail.
Click here to read the full story.
Jake Berman graduated from college in 2015. Since then the Temple University graduate gained valuable experience working as a field geologist in Ohio and Texas. Because of the job’s requirements -- including pulling samples during drilling, and monitoring gas and well conditions -- Berman rarely left his workplace.
“I was living on sites in the field for two years, working in really remote locations in East Texas,” says Berman, Field Environmental Instrument’s newest employee at its Philadelphia branch.
That field experience gives Berman a valuable insight into customers’ needs as he starts his FEI career as a business development representative. “I like being on my feet,” he says. “I’m a go-getter and I want to be where the action is. I just don’t want to be sitting behind a desk all day. I’d rather be out meeting with customers. Click here to read the full story.
It always pays to be a good neighbor.
Matt Houser and the staff at Field Environmental Instruments work next door to West Coast Armory North, an indoor shooting range and retail shop. West Coast handles a lot of incoming shipments every day, and a few months ago FEI was asked if they’d like some of the packing materials the company had no use for.
The materials – high quality brown paper and bubble wrap – are now reused in FEI’s shipments to clients across the country.Click here to read the full story.
Account representative Matt Schlegel of FEI’s Kansas City branch realizes there is a balance to be struck when promoting new equipment. Customers might be intrigued by the “bells and whistles” of a new water pump or PID, but they also have questions.
“They want to know what the new unit does that the previous unit they have worked with doesn’t,” says Schlegel.
And then there’s the most important consideration for many customers: How much more does the new piece of equipment cost to rent? To allay doubts about spending more money, Schlegel promotes how the new equipment is more efficient and an improvement over older models.
Friday, December 7—Last-minute orders can be challenging. Just ask Gary Yamron, Field Environmental Instruments’ president of Western Operations. Recently Yamron, working out of FEI’s Los Angeles branch, had to quickly turn around requests by two clients that arrived at the end of work days.
The key to being able to fill these critical orders is as simple as the Boy Scout motto, Be prepared.
“You have to make sure your equipment is maintained and calibrated to manufacturer’s specs,” Yamron says.
Wednesday, December 5— The wildfires that have ravaged Thousand Oaks, Malibu, and other areas near Los Angeles are an ongoing concern for many residents. Even those not displaced by the fires have concerns about ongoing air quality issues.
Field Environmental Instrument’s Los Angeles branch in Northridge is not far away from the Woolsey wildfire in Malibu. Recently, through FEI’s partner company Field Data Solutions (FDS), technology was deployed to the office that will help residents monitor air quality. A Community Air Monitoring Platform (CAMP) that uses proprietary FDS technology is available for rental.
Friday, November 30—QED MP50 Micropurge Digital Controllers have long been a staple of Field Environmental Instruments’ catalog. But over time the units become increasingly unstable during shipments due to unavoidable wear and tear.
“The brackets have become more brittle in the last year,” says FEI founder Tony Visco.
Gary Yamron and Darius Hoermann in the FEI Los Angeles branch came up with an inventive way to retrofit the MP50s in cases and stabilize them. That quick fix helped FEI meet the needs of multiple clients.
Friday, November 23—A Field Environmental Instruments customer recently found out how cold weather can cause problems with sensitive equipment when she arrived at a job site. The Horiba U-50 water quality meter she leased from FEI wouldn’t work.
The customer returned the unit to the Pittsburgh branch, where service technician Patrick Mulholland immediately diagnosed the problem: The customer had left the unit in her car overnight.
Click here to read the full story.
Friday, November 9—The situation called for creative thinking.
A longtime customer with the FEI Kansas City branch was increasingly dismayed by the rising cost of shipping. When she showed her boss the bill with $700 in shipping charges, he told her to look for a cheaper alternative.
Branch manager Steve Bryant knew he had to find a solution, and customer service representative Matt Schlegel came up with a quick fix: Instead of using the company’s FedEx shipping account, why not use FEI’s account?
Click here to read the full story.
Wednesday, October 31—It was supposed to be a relaxing vacation for Larry Felton, a driver at the FEI Pittsburgh branch. His plan was to spend time with his 84-year-old mother and 10 siblings in his hometown of Cordele, Georgia.
Instead, Felton found himself in the middle of Hurricane Michael during the second week of October.
“It started with little drops of rain,” Felton says. “It stopped and then it started again. When it really started to rain, the wind picked up and you realized what was happening.”