FEI's commitment to its customers and staff happens quietly behind the scenes. We are devoting this page to telling some of those stories. Thank you for reading!

TGIFEI: FEI LOS ANGELES ENSURES QUALITY

Friday, December 7—Last-minute orders can be challenging. Just ask Gary Yamron, Field Environmental Instruments’ president of Western Operations. Recently Yamron, working out of FEI’s Los Angeles branch, had to quickly turn around requests by two clients that arrived at the end of work days.

The key to being able to fill these critical orders is as simple as the Boy Scout motto, Be prepared.

“You have to make sure your equipment is maintained and calibrated to manufacturer’s specs,” Yamron says.

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FEI LOS ANGELES DEMONSTRATION OF REAL-TIME DATA

Wednesday, December 5— The wildfires that have ravaged Thousand Oaks, Malibu, and other areas near Los Angeles are an ongoing concern for many residents. Even those not displaced by the fires have concerns about ongoing air quality issues.

Field Environmental Instrument’s Los Angeles branch in Northridge is not far away from the Woolsey wildfire in Malibu. Recently, through FEI’s partner company Field Data Solutions (FDS), technology was deployed to the office that will help residents monitor air quality. A Community Air Monitoring Platform (CAMP) that uses proprietary FDS technology is available for rental.

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TGIFEI: FEI PHILADELPHIA SAVES THE DAY

Friday, November 30—QED MP50 Micropurge Digital Controllers have long been a staple of Field Environmental Instruments’ catalog. But over time the units become increasingly unstable during shipments due to unavoidable wear and tear.

“The brackets have become more brittle in the last year,” says FEI founder Tony Visco.

Gary Yamron and Darius Hoermann in the FEI Los Angeles branch came up with an inventive way to retrofit the MP50s in cases and stabilize them. That quick fix helped FEI meet the needs of multiple clients.

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TGIFEI: COLD WEATHER EQUIPMENT TIPS–SHIPPING AND STORAGE

Friday, November 23—A Field Environmental Instruments customer recently found out how cold weather can cause problems with sensitive equipment when she arrived at a job site. The Horiba U-50 water quality meter she leased from FEI wouldn’t work.

The customer returned the unit to the Pittsburgh branch, where service technician Patrick Mulholland immediately diagnosed the problem: The customer had left the unit in her car overnight.

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TGIFEI: CREATIVE THINKING SAVES CUSTOMER HUNDREDS OF DOLLARS IN SHIPPING FEES

Friday, November 9—The situation called for creative thinking.

A longtime customer with the FEI Kansas City branch was increasingly dismayed by the rising cost of shipping. When she showed her boss the bill with $700 in shipping charges, he told her to look for a cheaper alternative.

Branch manager Steve Bryant knew he had to find a solution, and customer service representative Matt Schlegel came up with a quick fix:  Instead of using the company’s FedEx shipping account, why not use FEI’s account?

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TGIFEI: FEI’S PITTSBURGH AND ATLANTA BRANCHES HELP AN EMPLOYEE DURING HURRICANE MICHAEL

Wednesday, October 31—It was supposed to be a relaxing vacation for Larry Felton, a driver at the FEI Pittsburgh branch. His plan was to spend time with his 84-year-old mother and 10 siblings in his hometown of Cordele, Georgia.

Instead, Felton found himself in the middle of Hurricane Michael during the second week of October.

“It started with little drops of rain,” Felton says. “It stopped and then it started again. When it really started to rain, the wind picked up and you realized what was happening.”

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FIELD ENVIRONMENTAL INSTRUMENTS WELCOMES TREY KLOPFENSTEIN AS PORTLAND BRANCH MANAGER

Monday, October 22—Trey Klopfenstein has one of the longest names in Field Environmental Instrument’s directory. He also has one of the most impressive resumes. 

Klopfenstein, the recently hired FEI branch manager in Portland, Oregon, has Bachelor and Master of Science degrees in geological sciences from Ohio University. He’s taken courses on geophysics and sequence stratigraphy, and conducted field research at natural sites in Ohio and Southern California.

Not bad for a guy who grew up in a farming town in Northwest Ohio where the flat landscape produced little more than corn and beans. 

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