Request for Equipment Repair and Service
FEI offers full evaluation, cleaning, and calibration of industry leading equipment. Our technicians have over 20 years experience assessing diagnostics, servicing analytical equipment, and working with customers to ensure quality repairs.
How to request repair and service.
Get a return authorization number: Please call your local FEI office and talk to one of our representatives to receive a return authorization number and arrange pickup, drop off, or shipment of your equipment to the appropriate office.
Complete the form: Submit your request using the Return Authorization link below.
Send your equipment: Enclose a copy of the form with your equipment. Please DO NOT send calibration gas or any unit accessories with your equipment.
Once FEI receives the equipment, experienced technicians will evaluate and prepare an estimate for repair costs.
If repairs are declined, equipment will be sent back to the customer (subject to shipping and handling fees).
If repairs are approved, experienced technicians will get to work on repairing the equipment. Once repairs are completed, arrangements for drop-off or shipping will be made.